Refund Policy

Returns
We want you to love your Dormly products. If you're not satisfied, you may return unused, unopened items in their original packaging within 7 days of delivery for a full refund, in line with your rights under the Consumer Protection Act 68 of 2008 (CPA).

Due to hygiene reasons, opened sleep masks, mouth tape, and other personal-use items can only be returned if faulty or not as described.

Faulty or damaged items
If your order arrives damaged, defective, or incorrect, contact us at dormly.sleep@gmail.com within 7 days of delivery with photos of the item and packaging. We'll arrange a replacement or full refund, including return shipping, at no cost to you, as required under Section 56 of the CPA.

How to request a return
Email dormly.sleep@gmail.com with your order number and reason for return. We'll confirm the return address and next steps within 2 business days.

Refund processing
Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges
We currently do not offer direct exchanges — please return the original item for a refund and place a new order.