Privacy Policy
This store processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Information we collect
When you visit or order from Dormly, we collect information such as your name, email, delivery address, phone number, and payment details (processed securely by our payment provider — we do not store your card details).
We also automatically collect data such as browser type, IP address, and browsing behaviour on our site via cookies and analytics tools.
How we use your information
We use your personal information to:
- Process and fulfil your orders, including sharing necessary details with our shipping and fulfilment partners
- Communicate with you about your order, and, where you've opted in, marketing
- Improve our website and product offering
- Comply with legal and tax obligations
Sharing your information
We share your information only with trusted third parties necessary to run our business, including payment processors, courier and fulfilment partners, and email/marketing platforms. We do not sell your personal information.
Your rights under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to processing, including for direct marketing
- Lodge a complaint with the Information Regulator of South Africa (enquiries@inforegulator.org.za)
To exercise any of these rights, contact us at dormly.sleep@gmail.com.
Data retention & security
We retain personal information only as long as necessary for the purposes described above or as required by law, and take reasonable technical and organisational measures to protect it.
Cookies
Our site uses cookies to operate the storefront, remember your cart, and analyse site traffic. You can disable cookies in your browser, though some site features may not work correctly.
Information Officer
Michael Schreuder, dormly.sleep@gmail.com — contact for all privacy-related queries.